SWIFTNAIJAHUB PRIVACY POLICY

Effective Date: 27 May, 2025

1. Introduction

SwiftNaijaHub is a digital commerce, logistics, transportation, and marketplace platform operated by Xornix Limited.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile applications, vendor platform, driver platform, and related services.

By using SwiftNaijaHub, you consent to the practices described in this Privacy Policy.

2. Data Controller

The Data Controller responsible for your personal information is:

Xornix Limited

Email: info@swiftnaijahub.com

            admin@xornix.com.ng

Website: https://swiftnaijahub.com

3. Information We Collect

3.1 Personal Information

We may collect:

• Full name

• Email address

• Phone number

• Residential address

• Delivery address

• Date of birth

• Gender (optional)

• Profile photograph

3.2 Identity Verification Information

For security, compliance, vendor onboarding, and driver verification:

• National ID

• Driver's License

• International Passport

• Voter's Card

• Business Registration Documents

• Tax Identification Information

3.3 Financial Information

We may collect:

• Bank account information

• Transaction records

• Payment references

Payment card information is processed by licensed third-party payment processors and is not stored on our servers.

3.4 Device Information

We may automatically collect:

• Device identifiers

• Operating system

• Browser information

• App usage statistics

3.5 Location Information

We collect location information to:

• Match customers with nearby vendors

• Provide delivery services

• Enable navigation for drivers

• Improve logistics operations

• Prevent fraud and misuse

Location data may be collected while the app is in use and, where permitted by users, in the background for active delivery tracking.

3.6 Camera and Media Access

We may request access to:

• Camera

• Photo gallery

• Files and media storage

These permissions are used for:

• Uploading profile photos

• Identity verification

• Product listings

• Delivery confirmation

• Proof-of-delivery documentation

4. How We Use Information

We use collected information to:

• Create and manage accounts

• Process orders and payments

• Facilitate deliveries

• Verify identities

• Prevent fraud

• Provide customer support

• Improve platform performance

• Conduct analytics

• Send service notifications

• Comply with legal obligations

5. Information Sharing

We may share information with:

Vendors

To fulfill customer orders.

Drivers and Logistics Partners

To complete deliveries.

Payment Service Providers

To process payments securely.

Government Authorities

Where legally required.

Service Providers

Including cloud hosting, analytics, communication, and security providers.

We do not sell personal information to third parties.

6. Legal Basis for Processing

We process personal information based on:

• User consent

• Contractual necessity

• Legal obligations

• Legitimate business interests

• Fraud prevention and security requirements

7. Data Retention

We retain information only for as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

• Prevent fraud

When no longer required, information will be securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information from:

• Unauthorized access

• Alteration

• Disclosure

• Loss

• Misuse

Despite our efforts, no system can guarantee absolute security.

9. User Rights

Subject to applicable laws, users may:

• Access personal information

• Correct inaccurate information

• Request deletion

• Withdraw consent

• Restrict processing

• Request data portability

• Object to certain processing activities

Requests may be submitted to:

info@swiftnaijahub.com

10. Account Deletion

Users may request account deletion through:

• App settings

• Customer support

• Email request

Some information may be retained where required by law, fraud prevention obligations, tax requirements, or dispute resolution purposes.

11. Cookies and Analytics

SwiftNaijaHub uses:

• Cookies

• Analytics tools

• Log files

• Tracking technologies

These technologies help us:

• Improve performance

• Analyze usage

• Enhance security

• Personalize user experiences

Users may disable cookies through browser settings, though some features may become unavailable.

12. International Data Transfers

Your information may be processed or stored outside Nigeria through trusted service providers and cloud infrastructure.

Where such transfers occur, appropriate safeguards will be implemented to protect personal information.

13. Children's Privacy

SwiftNaijaHub services are not intended for individuals under 18 years of age.

We do not knowingly collect information from children.

If we become aware that information from a child has been collected, we will take steps to remove it.

14. Third-Party Services

SwiftNaijaHub may integrate with:

• Google Maps

• Firebase Services

• Payment Gateways

• SMS Providers

• Logistics Systems

• Analytics Platforms

These providers may collect information according to their own privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be published on our website and applications.

Continued use of the services after updates constitutes acceptance of the revised policy.

16. Contact Us

For questions, concerns, complaints, or privacy-related requests:

Xornix Limited

SwiftNaijaHub

Email: info@swiftnaijahub.com

Website: https://swiftnaijahub.com

© SwiftNaijaHub – A Product of Xornix Limited.